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FAQ page

Is The Demon Shop open?

Unfortunately, due to the state-wide lockdown The Demon Shop is closed. We will re-open once the restrictions for retail stores have changed.

Is The Demon Shop open for Click and Collect?

We currently do not offer a Click and Collect service, we sincerely apologise for any inconvenience.

Will you be receiving more stock of products?

We are working to get more stock from our suppliers. Please keep an eye out on the website and social media for a re-stock of products.

Why haven’t I received an order confirmation?

Please make sure your email is entered correctly when making orders through The Demon Shop website. We have noticed sometimes the confirmation email ends up in the junk folder. If you still haven’t received any email, please contact us on thedemonshop@melbournefc.com.au

Amendments to orders

When placing an order please ensure that you have the correct items and quantities in your cart. We cannot amend orders once they have been placed. Please ensure your address and contact details are correct. If you have placed an order with the incorrect items, please contact The Demon Shop if you wish to cancel the order. We can issue you a refund and you will be able to place another one for the correct items.

Pre-orders

If you have ordered products along with a pre-order product, your order will not to be part shipped.

Please contact the store via thedemonshop@melbournefc.com.au

Tracking your order

Once your order has been placed you will receive updates via email. The updates will show when your order is being packed and shipped out via our warehouse. Australia Post will then send you updates throughout the delivery process.

If you have any enquires regarding the delivery process, please call Australia Post on 13 7678 or visit https://auspost.com.au/

Delivery times

Due to the impacts of COVID-19 Australia Post have been experiencing major delays Australia Wide. Delivery times will be impacted, parcels will not be delivered within the usual timeframes. For more information, please see the Australia Post website https://auspost.com.au/service-updates/current-covid-19-impacts